Help Center
Buying Tickets
Can I get a receipt for my booking?
You can download your receipt by going to ''My orders'' in the account management section of our website and click the 'receipt' link for the specific order.
Can I give my ticket to someone else?
Sure, it’s your ticket.
What can I do if I didn't receive an email confirmation?
Sign in and click the account name on the top right bar. Go to my purchases. If you can see the purchase, the transaction was successful. Check the email in your account and make sure it is correct. Also, be sure to check your Junk or Spam folders. If the purchase isn’t visible, the purchase wasn't completed. Please contact our customer care team to assist you.
Receiving Tickets
Is it possible to change my delivery address?
Once your tickets are shipped, you will need to contact the shipper (i.e. UPS) to adjust delivery. If your tickets have not been shipped, you can change the delivery address in your account details by signing in and clicking the name of the account in the top right bar.
How can I download my e-tickets?
You can check the status of the tickets in your account details. If the status is “Sent” and you haven't received an email, you can download them directly from the website.
Can I pick up tickets in person?
Gigsberg is a global marketplace and the sellers are private individuals from around the world, thus delivery service is the most reliable method, at this time.
Payments
Which payment methods are available on your website?
Currently, we support all types of debit/credit cards, Apple pay, Goggle Pay, Volt
What should I do if I was double-charged?
Please contact our customer care service and they will be happy to assist you.
When will I receive my refund?
Typically refunds can take up to 28 business days. If more than 28 business days have passed, please contact our customer care team and they will be happy to assist you.
Cancellation
If an event has been postponed or rescheduled due to COVID-19 (coronavirus)
You do not have to do anything. Your tickets are valid for the postponed event. All events are considered valid unless there has been an official announcement stating the event has been cancelled.
Will I get a refund because of a cancelled event?
Yes, if an event is cancelled or there is a substantial change (including the venue or city), you will receive an email with all available options, including a full refund.
What happens if the event is cancelled?
If an event was cancelled, you will be fully reimbursed.
Can I cancel or change tickets?
Gigsberg is a marketplace, all sales are final, thus, no changes or cancellations can be made. We do, however, offer you the opportunity to list your tickets for the majority of events for resale on our platform.
I didn't receive my refund yet. What should I do?
Typically refunds take up to 14 days. If that time has passed, please contact our customer care team and they will be happy to assist you.
Selling Tickets
Is it possible to resell tickets I bought on Gigsberg?
Yes, Gigsberg is happy to offer the opportunity for you to resell your ticket by clicking on the Sell Tickets link on our website, in the top right corner of the page.
Can I resell tickets if I live in another country?
Sure. You can resell your tickets and use our UPS service for delivery.
When will I get paid for the tickets?
You will receive payment 28 days after the event.
Why do I need to provide my credit card number, I'm the seller?
Gigsberg requests your Credit Card information for security reasons. If you are unable to provide the tickets you offered, Gigsberg will fulfill the order and you will be charged for the cost.
How can I get paid when selling tickets on Gigsberg?
We pay sellers using a bank transfer.
Website Support
How do I create an account on your website?
On the top bar of Gigsberg's website, you will see a sign up link. Click the link and follow the instructions provided.
I forgot my password, what should I do?
Choose the 'Sign In' option and click on 'Forgot Password' link. Enter your email address and a reset password email will be sent immediately.
Why I am not getting my reset password email?
Please check your spam or junk email folder. If you are using Facebook Connect, bear in mind that the email is sent to the email address updated in your Facebook account settings. If nothing helps, contact our customer service team - we will be happy to assist you.
Can I change the information on my account?
Yes. Sign in to your account, and you will see your account name in the top right bar. Click your account name to open the account management console. Once there, you can manage all the settings.
Customer Support
When can I contact Customer Support?
Our customer support team is available 7am - 1am 7 days a week, and can be contacted by email and different messaging applications. All contact information can be found at the following link: https://www.gigsberg.com/contact-us
How can I contact customer service?
You can find all contact information for reaching our customer support team at: https://www.gigsberg.com/contact-us
Can I book tickets by calling to customer support?
At this time, all orders can be placed online, only.